Frequently asked questions

Lavoren is an online store offering a wide range of quality products to make everyday life easier. We ship exclusively to Poland and are committed to providing a smooth and transparent shopping experience.

You can reach us at kontakt@lavoren.pl or through the contact form on our website. Our team is available Monday to Friday, 9:00 AM to 5:00 PM, and we aim to respond within 24–48 hours.

We accept BLIK, Przelewy24, Visa, Mastercard, PayPal, Apple Pay and Google Pay. All transactions are processed in Polish złoty (PLN).

Yes. All transactions are processed through secure, encrypted payment gateways. We never store your card details — payments are handled by trusted third-party providers.

Shipping & Delivery

We currently ship exclusively to Poland.

Orders are processed within 1–2 business days. Once dispatched, delivery typically takes 10–15 business days depending on your location. Total delivery time is therefore between 11 and 17 business days.

Orders placed before 22:00 are processed the same business day. Orders placed after 22:00 or on weekends and public holidays are processed the next business day.

We ship with InPost, DPD, DHL and GLS — all reliable carriers with full tracking.

Once your order has been dispatched, you will receive an email with your tracking number. You can use this to follow your delivery in real time.

Please contact us at kontakt@lavoren.pl within 48 hours of receiving your order. Include your order number and photos of the damage and we will resolve it as quickly as possible.

If your order has not arrived within the estimated timeframe, please get in touch with us and we will investigate with the courier on your behalf.

Returns & Refunds

You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging and accompanied by proof of purchase.

Email us at kontakt@lavoren.pl with your order number, the reason for the return and any relevant photos. Once approved, we will guide you through the next steps.

Return shipping costs are the customer's responsibility unless the item is faulty or incorrect. In those cases, we will cover the return shipping cost.

Once we receive your return, items are inspected within 7 business days. Refunds are then issued to your original payment method within 10 business days of approval.

Orders can be cancelled within 2 hours of purchase. Once your order has been dispatched, it can no longer be cancelled — you would need to follow the returns process instead.

Personal care products and custom or bespoke items cannot be returned unless they are unused and unopened.

Orders & Payments

You will receive an order confirmation email immediately after placing your order. If you do not receive it, please check your spam folder or contact us.

Changes can only be made within 2 hours of purchase. Please contact us as soon as possible at kontakt@lavoren.pl.

All prices are displayed and charged in Polish złoty (PLN). There are no hidden fees or additional charges beyond the price shown at checkout.

No. All prices shown at checkout are final and include applicable taxes. We do not charge restocking fees or handling fees.